FAQ

What is your return policy?
We offer hassle-free returns within 30 days of delivery for unused and undamaged products. Please contact our support team to start a return.

How long does shipping take?
Orders are processed within 1–2 business days. Delivery usually takes 5–10 business days, depending on your location.

Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times may vary by destination.

How can I contact customer support?
You can contact us via the Contact Us page, email, or live chat. We aim to respond within 24–48 hours on business days.

Are your products safe for pets?
Yes. All our products are pet-safe, non-toxic, and durable, designed for everyday use by dogs and cats.

How do I care for my pet’s product?
Care instructions vary by product. Most items can be cleaned with gentle soap and water. Please refer to the product page for specific care details.

Can I track my order?
Yes. Once your order is shipped, you’ll receive a tracking number to monitor delivery.

Do you offer product warranties?
If your item arrives damaged or defective, please contact us and we’ll arrange a replacement or refund.

Can I change or cancel my order?
Orders can be changed or cancelled within 30 minutes of checkout. After that, orders are processed and cannot be modified.